Privacy Policy

Privacy & Cookie Policy

1. Important      notice
2. Personal      Data we may collect and why
3. Cookies
   1. What       are cookies?
   2. What       cookies are used on this Site?
   3. How       can I reject or opt out of receiving cookies?
   4. Third       party cookies
4. How we      use your personal data
5. Legal      grounds for processing
6. Who we      share your personal data with
7. How      long we keep your personal data for
8. Your      rights
9. How to      contact us
10. Links      to other websites
11. Changes      to this Privacy Policy

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

• Contact      details: your      name, email address, and telephone number so that we can contact you in      response to an enquiry you make via our Site or in relation to the      products and services that we have from time to time agreed to provide to      you;
• Correspondence: we collect any      additional personal data you may provide to us from time to time if you      contact us by email, letter or telephone, through our Site, by submitting      a comment on our Site, or by any other means;
• Survey      responses: information      from surveys that we use for research purposes, if you choose to respond      to them;
• Transaction      details: we      or our third party providers will collect information relating to      transactions you carry out through our Site and for the purposes of      fulfilling your orders;
• Details      of visits to the Sites: details of your visits to our Site,      including, but not limited to, traffic data, location data, weblogs and      other communication data, whether this is required for our own billing      purposes or otherwise and the resources that you access.

3. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

 

a. What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

• Essential – Some of the cookies      on our Site are essential for us to be able to provide you with a service      you have requested. An example of this could be a cookie used to enable      you to log into your account on our Site or which allows communication      between your browser and our Site. Our cookie preference cookie described      in the section “How can I reject or opt out of receiving cookies?” is also      an essential cookie. You may not be able to use our Site without these      cookies. 
• Analytics – We use analytics      cookies to helps us understand how users engage with our Site. An example      is counting the number of different people coming to our Site or using a      particular feature, rather than the total number of times the site or      feature is used. Without this cookie, if you visited our Site once each      week for three weeks we would count you as three separate users. We would      find it difficult to analyse how well our Site was performing and improve      it without these cookies. 
• User      Cookies –      We use cookies to improve your experience by remembering your preferences      so we know how you like to use our Site. Examples of this would be      remembering you so that you are served with the same content or to      remember you when you come back to our Site. 
• Social      Sharing –      We use third party cookies to allow you to share content directly on the      social networking/sharing sites like Facebook, Twitter or Google+.      Examples would be if you wanted to “like” or “tweet” about us or our      products or services. Please see our “Third Party Cookies” section below      for more details. 
• Interest-Based      Advertising –      You will have noticed that when you visit websites you will be shown      adverts for products and services you may wish to buy. The money made by      website owners for showing third party adverts on their websites often      pays for the cost of running the website and therefore usually allows you      to use the website without having to pay a registration or usage fee. To      try and ensure that the adverts you see are relevant to you third party      cookies may be used to collect information about the types of things that      interest you, for example websites you visit and the geography that you      are based in. Having these cookies does not increase the number of adverts      you will be shown, but simply makes the adverts you see more relevant.      Please see our “Third Party Cookies” section below for more details.

b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

c. Third party cookies

Some of the cookies described in the "What Cookies are used on our Site" section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

• Internet      Advertising Bureau website at http://www.youronlinechoices.com/ where you will be      able to opt-out of receiving Interest-Based Advertising cookies from some      of the third parties listed below; and/or
• If you      want to know more about how cookies work and how to manage or delete them,      visit the World      Wide Web Consortium's website.

4. How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

• sending      you marketing communications about our products and services;
• sharing      your name, email address, postal address and telephone number with our      trusted business partners so that they may market to you about their own      similar products and services;
• conducting      marketing research;
• obtaining      your credit score so that we can establish the best possible payment terms      we are able to offer to you.

Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

• provide      you with the products and services;
• communicate      with you about the products and services that we provide to you, including      to let you know about major changes to those products and services or to      the Trading Terms or Terms of Trading between us or to any related      information;
• provide      and improve customer support; and
• notify      you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

• provide      you with products and services that are as useful and beneficial as      possible, including by personalising our contact with you and making sure      we tell you about all the offers that are relevant to you;
• better      understand our customer base so that we can improve our products and      services and marketing activities (which could also benefit you);
• comply      with our contractual obligations to third parties;
• develop      and improve our Site to enhance the customer experience;
• train      our staff so that we can provide you with a better customer service;
• respond      to any enquiries or complaints you have made, or deal with any dispute      which may arise in the course of us providing our products and services to      you; and
• to      ensure that content from our Site is presented in the most effective      manner for you and for your computer;
• ensure      effective operational management and internal administration of our      business, document retention, compliance with regulatory guidance and      exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal      obligation(s) under applicable law to retain data for a certain period of      time;
• statute      of limitations under applicable law;
• potential      or actual disputes; and
• guidelines      issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

Rights

What does this mean?

1.    Rights to be informed

You have the right to be provided with clear,   transparent and easily understandable information about how we use your   personal data and your rights. This is why we are providing you with the   information in this Privacy Policy.

2.     Right of access

You have the right to obtain access to your   personal data (if we are processing it) and certain other information   (similar to that provided in this Privacy Policy). This is so you are aware   and can check that we are using your personal data in accordance with data   protection law.

3.    Right to rectification

You are entitled to have your personal data   corrected if it is inaccurate or incomplete.

4.    Right to erasure

This is also known as ‘the right to be forgotten’   and, in simple terms, enable you to request the deletion or removal of your   personal data where there is no compelling reason for us to keep using it.   This is not a general right to erasure; there are exceptions.

5.    Right to restrict processing

You have the right to ‘block’ or supress further   use of your personal data in certain circumstances. When processing is   restricted, we can still store your personal data, but may not use it   further.

6.    Right of data portability

You have the right to obtain and reuse your   personal data in a structured, commonly used and machine-readable format in   certain circumstances. In addition, where certain conditions apply, you have   the right to have such information transferred directly to a third party.

7.    Right to object to   processing

You have the right to object to us processing   your personal data for our legitimate business interests or for direct   marketing purposes (including in each case any related profiling).

8.    Right to withdraw consent to   processing

If you have given your consent to us to process   your personal data for a particular purpose (for example, direct marketing),   you have the right to withdraw your consent at any time (although if you do   so, it does not mean that any processing of your personal data up to that   point is unlawful).

9.    Right to make a complaint to   the data protection authorities

You have the right to make a complaint to the   Information Commissioner’s Office (ICO) if you are unhappy with how we have   handled your personal data or believe our processing of your personal data   does not comply with data protection law.

9. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

• writing      to: Information Commissioner’s Officer, Wycliffe House, Water Lane,      Wilmslow, Cheshire, SK9 5AF;
• calling:      0303 123 1113; or
• submitting      a message through the ICO’s website at: ico.org.uk

10. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Policy

This Privacy Policy was last updated on 1 May 2018.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.